Refunds and Subscription Cancellation

Workspace owners can open Billing and use the Stripe customer portal to cancel. Cancellation normally takes effect at the end of the paid billing period unless checkout or applicable law states otherwise. Access and plan limits continue through that date.

Upgrade and downgrade timing, proration and taxes are displayed by Stripe before confirmation. Do not rely on a change until the billing screen reports the updated subscription.

Credits are usage units, not currency. Reserved credits are released when a qualifying generation or render job fails before delivery. Completed work and consumed credit packs are generally not refundable except where required by law.

Submit a request through the Vidioza support page with the workspace, invoice and reason. Eligibility depends on the transaction, service delivery and applicable law; this page does not promise automatic approval.

Access may be limited after a failed payment. Updating the payment method does not guarantee recovery of a failed external publish or generation job.